Refund Policy

Last updated: February 2026

General Policy

Due to the unique, vintage nature of our products, we do not accept returns or exchanges for personal reasons such as change of mind or buyer's remorse. Each piece is thoroughly described and photographed to provide an accurate representation before purchase.

Defective or Damaged Items

If your item arrives damaged during shipping or differs significantly from its description, please contact us within 7 days of delivery. We will arrange a return and provide a full refund or replacement. Please include photographs of the damage and the original packaging.

Refund Process

Approved refunds will be processed within 5–10 business days after we receive the returned item. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Non-Returnable Items

Items that have been altered, repaired, or damaged after delivery are not eligible for return. Items must be returned in their original packaging and in the same condition as received.

Order Cancellation

Orders may be cancelled within 24 hours of purchase for a full refund. Cancellations made after 24 hours but before shipping may be subject to a 15% restocking fee.

Contact Us

For refund or return inquiries, please email us at info@vesselandkiln.com. Include your order number and a description of the issue.